Terms & Conditions
Security capabilities and policy for transmission of payment card details
Protecting your personal information is a priority for Lovelight. We use Secure Sockets Layer (SSL) technology to protect the security of your online order information. The SSL encrypts all information you input before it is sent to us.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect personally identifiable information offline. Only employees who need the information to perform a specific job (for example, a customer service representative) are granted access to personally identifiable information.
What information do we collect and how do we use it?
When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfil your order successfully. It also helps us in maintaining your account.
How does Lovelight protect customer information?
When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.
Credit Card Details
All credit card payments are processed securely through the eWay Payment Gateway. Payment by credit card is the fastest way to receive your order as there is not clearance delay. Lovelight does not store any credit card information on our servers.
What about Cookies?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the Lovelight website.
Payment Gateway Info
Our payment options presently available are limited but, most importantly, safe and secure. We offer Credit Card processing and Card payments are made directly through our 128 bit SSL Encryption software to ensure your personal details are kept safe. None of your payment details are stored - this ensures you will be happy with the security of your transaction.
All material contained on the website located at www.lovelight.com.au (“Website”) (including but not limited to photos, text, visual and audiovisual works and trade marks), the design of the Website, the appearance of the Website and the layout of the Website (together, the “Website Aspects”) is owned by or licensed to Lovelight (unless otherwise acknowledged on the Website) and protected by copyright and trade mark laws of Australia and other countries. All modifications and improvements of the Website and the Website Aspects will be owned by Lovelight.
Except as necessary for the use of the Website on your browser, or as permitted under the Copyright Act 1968 (Cth) or other applicable laws, a Website Aspect may not be used, adapted, reproduced, uploaded to a third party site, framed, linked to, published, transmitted or distributed in any way without Lovelight’s prior written consent."
It is our usual practice to collect personal information directly from you. Sometimes we collect personal information from a third party if you have consented or would reasonably expect us to collect the information in this way, for example from publicly available sources such as websites or telephone directories. We do not collect personal information about you if you only browse this website.
We only use your personal information for the purposes for which you give it to us and for related, internal management purposes. We do not give information about you to government agencies, organisations or anyone else unless one of the following applies:
You have consented:
- You would expect us to or we have told you we will;
- It is required or authorised by law;
- It will prevent or lessen a serious and imminent threat to somebody's life or health; or
- The disclosure is reasonably necessary for law enforcement or for the protection of public revenue.
We analyse non-identifiable website traffic data to improve our services.
In the event that we are unable to install your window furnishings prior to settlement, Lovelight will attempt to collect keys from the settlement agent, developer, real estate agent, or any other authorised entity nominated by you. By accepting our Terms and Conditions you grantaccess/key authority to Lovelight installers or representative to sign keys in and out to facilitate the install of your window furnishings.
You may access personal information that we hold about you or you can ask us to correct personal information we hold about you. If you are on one or more of our email lists you may opt out of further contact from us by clicking the unsubscribe option in all emails.
LovelightTM is bound by the Information Privacy Principles of the Privacy Act 1988 (Cth). Our website follows the Privacy Commissioner's Guidelines for Federal and ACT Government Websites.
How to contact us